Shipping policy


Shipping Policy


Thank you for shopping with Pixel Monster Apparel! We’re committed to delivering your order as quickly as possible. Please review our shipping policy below for more information about processing times, shipping options, and delivery.


Order Processing Time

  • Order Processing: All orders are processed within 2–5 business days (Monday–Friday, excluding weekends and holidays). Processing times may vary depending on product availability and order volume.
  • Print-on-Demand & Drop Shipping: As our products are custom printed and/or fulfilled by third-party vendors, please allow 3–7 business days for production before your order is shipped.
  • Order Confirmation: Once your order has been placed, you will receive an email confirmation. When your order has shipped, you will receive a second email with tracking information.



Shipping Rates & Delivery Times

Shipping costs and delivery times are calculated at checkout based on the shipping method you choose and your delivery address.


  • Standard Shipping (5–7 Business Days):
    • Estimated delivery within 5–7 business days after processing.
  • Expedited Shipping (3–5 Business Days):
    • Estimated delivery within 3–5 business days after processing.
  • Priority Shipping (1–3 Business Days):
    • Estimated delivery within 1–3 business days after processing.

Shipping Costs: (varies depending on order total, weight\volume and delivery address).


Note: Shipping times may vary depending on the destination and third-party carriers. While we strive to provide accurate delivery estimates, delays caused by external factors (such as weather, holidays, or carrier issues) are out of our control.


 

Shipping Locations

We currently only ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.



Tracking Your Order

Once your order has been shipped, we will provide a tracking number via email. You can use the tracking number to monitor your order’s status on the carrier’s website. Please note that it may take 24–48 hours for the tracking information to be updated in the system.



Lost or Stolen Packages

Pixel Monster is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly or reach out to us, and we’ll do our best to assist you.



Address Changes & Cancellations

Once an order is placed, it is processed quickly to ensure timely shipping. We cannot guarantee address changes or order cancellations once the order is in production. Please double-check your shipping address before finalizing your order to avoid any issues.

 



Returns & Exchanges

Since our products are custom-made or printed on demand, we are unable to accept returns or exchanges unless the item is damaged or defective. If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will provide instructions on how to return the item for a replacement or refund. Please ensure you are ordering the correct size when ordering apparel. 



Contact Us

If you have any questions or concerns about your order, please don’t hesitate to contact our customer service team at our contact page




Thank you for your order! We appreciate your business.